Returns & Refunds
Novix Keys · Operated by Novix Global LLC · Updated October 24, 2026
Prelaunch policy draft. Sales are not open. Business contact details, final policies and applicable tax setup must be confirmed before checkout is enabled.
Contact us first
If an order is incorrect, missing or will not activate, send the order reference, exact software edition and error message through support. We will investigate and work toward a resolution. Do not post activation keys publicly.
A supplied key does not work
We check the installed edition, compatibility and activation process. If the supplied key is defective and cannot be resolved, we will arrange a replacement or refund for the affected product.
Unused and disclosed keys
Contact us promptly for a cancellation before key disclosure. Once disclosed or used, a digital key cannot simply return to stock. Change-of-mind requests are assessed under the product conditions and applicable rights. No blanket exclusion overrides mandatory consumer rights.
Approved refunds
Refunds are returned through the original payment method. Processing and posting times depend on the payment provider and your bank. We will confirm the refund status.
Check before buying
Review the exact version, edition, PC requirements and volume-license eligibility. If unsure, ask before purchase.